LogMeIn does remote control of PC desktops, typically used by customer support or help desk people to remotely fix problems on PCs. They have over 25 million users today for their desktop support product, but now they have a new application for cell phone support called RescueMobile. That is, help desk support for you cell phone.

"Smartphones are fantastic productivity tools, but supporting them is a growing drain on wireless carriers and IT departments," said Michael Simon, CEO, LogMeIn, Inc. "LogMeIn Rescue + Mobile is a breakthrough in remote smartphone support, providing phone companies, IT managers and end-users with a fast, easy and cost-effective means to keep mobile devices working properly."

So, when you are having some trouble with your phone, a help desk person can send you a text message with a URL link that will download RescueMobile, a small app to your phone. Then the support person asks you for permission to remotely access your phone. You press accept, and the support person has virtual control of your phone.

The help desk person gets an image of your phone on their screen with all the buttons working on their PC screen. They have all the cell phones emulated so they can remote control any cell phone. The support person basically sees everything you see on your phone, and can remotely press buttons and control the phone in order to fix it for you.

Corporate IT could deploy RescueMobile on all their employee's phones, or cell phone carriers could proactively install RescueMobile for later support issues.

LogMeIn is based in Woburn, Massachusetts, near Boston. Disclosure: Two of my VC friends funded LogMeIn; Woody Benson from Prism VentureWorks and Dave Barrett from Polaris Venture Partners, both serve on the Board of Directors.